Differences

This shows you the differences between two versions of the page.

--- recovery [2023/12/13 14:46] – jonathan
+++ recovery [2023/12/13 16:51] (current) – jonathan
@@ Line 1: / Line 1: @@
 ===== EBUScore: Recovering from Issues =====
+=== Situation 1: ===
-Situation:
+The computer turns off during the session. How can we recover?
--	Session has all gone fine, all scores have been entered on the Bridgemates
--	Bridgemates have shown other results and final scores
+The Bridgemate Server (the white box connected to the computer) is designed to carry on working without the computer and for this reason it has 4 AA batteries to keep it powered if it is no longer getting power from the computer. Provided the server has batteries in it then the Bridgemates will keep working and the players will continue to be able to enter scores. In this case you will probably only discover the computer has turned off at the end of the session when you go to display the final results. In this case skip to Situation 2 (below).
--	When you look on the computer EBUScore is showing no (or only some) results
+If the server doesn't have batteries in it then once the computer turns off then the server will lose power and will stop working and the players will no longer be able to enter scores. The steps to follow then are as follows:
+  * Turn the computer back on (it may have restarted automatically and already be back on)
+  * Restart EBUScore
+  * Select the correct event from the list and click Retrieve Event
+  * Click Bridgemate Scoring
+  * Click Create Database. It will say "Start a new Session 1" or "Resume existing Session 1". Click "Resume existing Session 1".
+  * Click Launch BCS (making sure Reset Server is not ticked)
+Bridgemate Control Software will now start
+  * In Bridgemate Control Software go to Session --> Synchronize / Recover
+  * Choose Recovery tab (at the top, right hand tab)
+  * Click Recover server
+  * Click Yes twice and then enter the number shown on the screen and click OK
+The Bridgemates will now start working again and scores will feed into EBUScore as normal.
+=== Situation 2: ===
+  * Session has all gone fine, all scores have been entered on the Bridgemates
+  * Bridgemates have shown other results and final scores
+  * When you look on the computer EBUScore is showing no (or only some) results
 Case A: Bridgemate Control Software is showing the results