reporting-issues
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===== Be specific when you contact us ===== | ===== Be specific when you contact us ===== | ||
- | When you contact us, which is best done [[michael@ebu.co.uk|by email]], please be as detailed as you can about the problem. Tell us what you were doing when it happened and what you saw on the screen to tell you that it was broken. If you were submitting a file it would be helpful if you attached that file to the email. | + | When you contact us, which is best done [[harry@ebu.co.uk|by email]], please be as detailed as you can about the problem. Tell us what you were doing when it happened and what you saw on the screen to tell you that it was broken. If you were submitting a file it would be helpful if you attached that file to the email. |
It's very difficult for us to fix a problem if we can't reproduce it at our end, so please make it as easy for us as you can. | It's very difficult for us to fix a problem if we can't reproduce it at our end, so please make it as easy for us as you can. |
reporting-issues.txt · Last modified: 2021/02/14 15:17 by 127.0.0.1