Club games with "RealBridge"
I don't know if this is the right forum for this question, or whether there is a right forum, but I promised I'd ask the question:
My elderly parents have got the hang of playing in BBO games, and they've recently started playing at a club that uses Real Bridge. They've managed to play most of the boards but every now and then one of them loses connection with the game and is unable to play a few hands. It doesn't seem to be a lost broadband connection or a computer freeze, as all other functions seem to be OK (I'm diagnosing this from a distance, so I can't be sure). They have two laptops, and it's the older model that is affected, although it's far from obsolescent. They want to know if the solution is to buy another new laptop.
Does anyone know if this is a common problem, and if there are ways to minimize the risk of it happening? Does using a particular browser help? Any advice of what to try would be welcome.