Changing Bank mandates Rant!
We have recently changed treasurer for the County. Since trying to get on as authorised signatory I have had nothing but delays. The previous treasurer obtained the mandates to be completed from the bank. We completed them and showed them to the staff at the local branch. "Yes" they said all ok and correct but I should come in with another signatory and proof of identity to sign in front of their staff member. We did this. "No" we can't tell you how long it will take. Week later blank forms returned different edition date and different layout (we were given 2014 print new one was April 2018 print). Completed the same information, same signatures, same committee minutes plus letter about why different form and how to get online banking. No reply but received a personal e-mail to say my e-mail held by them had been changed (previously signatory for another community account). Visited branch and confirmed that I was an authorised signatory. That was about two weeks previous no written confirmation received and no response to my letter. Found mandates for online banking and sent them off 4 weeks later still not heard. Rang bank help line. AH! seems to be a query about the mandates, mention of not all mandates received. Said there was only one required. Ah!, will ring you back. Have heard that some poor folks have been waiting 3 months to get sorted, currently at the 2 months point. So why does it take so long? What are other members experiences? Why are their forms/instructions so vague?
Can you recognise the bank I am talking about? If so just say yes without naming them, please.
I can see more telephone calls speaking to someone that has minimal information and minimal experience of this "proceedure".
Off to a dark room with a damp cloth for a few hours.