All names missing from Bridgemates - occasionally
This happened straight after we upgraded to EBU score 1.2.5. Having started EBU score, I downloaded the latest player database from the EBU, then set up and started a new event. We use EBU numbers to identify the players.
No names appeared in the bridgemates, though all names were correctly shown in EBU Score.
So I have 2 questions.
1) How are the names made available to the Bridgemates software from EBU Score?
2) If this happens again, is there any advice on how to rectify it for the active event?
This has happened a few times before (possibly following EBU Score upgrades). Each time (including this one) it then works subsequently without any further action on our part.