Every time a new copy of English Bridge is posted to eligible members an email is sent to every member to inform them that the new magazine is out.
We know, however, that not every member uses email – and even if they do we may not have their address – so some members be unaware that a new magazine is out. If it then doesn’t arrive, for whatever reason, they are none-the-wiser that one should have been delivered.
We would therefore ask that you make your members aware that magazines are usually delivered at the start of every even-numbered month – February, April etc – so if they are expecting one, and it hasn’t been received by the middle of the month, then some action should be taken.
In such instances we encourage them to contact us to let us know. If they ring 01296 317201 or email email@example.com and give their EBU number we will be able to investigate and identify why they haven’t been receiving a copy.
So, if a member mentions they haven’t had a magazine for a while, consider whether they have been playing sufficiently to be eligible. “Fred hasn’t had a copy in a while, which is a shame as although he hasn’t played bridge at all for a few years he still likes to read about it” – sorry, Fred, you almost certainly don’t have enough Magazine Points to be eligible to receive a copy.
Sometimes a magazine hasn’t been sent to a member because at some point their preferences have been changed to say they no longer wish to receive one. Members who are familiar with the EBU website can check on My EBU by choosing ‘My Details’ from the Account option in the top right of the page. If the ‘Receive paper magazine’ box has been ‘un-ticked’ then they will need to ‘re-tick’ it to opt back in to receiving a printed copy in future.