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EBUScore: Recovering from Issues

Situation: - Session has all gone fine, all scores have been entered on the Bridgemates - Bridgemates have shown other results and final scores - When you look on the computer EBUScore is showing no (or only some) results

Case A: Bridgemate Control Software is showing the results

Case B: Bridgemate Control Software is showing no results

Bridgemate Control Software is the program with this icon:

Case A

If Bridgemate Control Software is not running then in EBUScore go to Bridgemate Scoring from the Event Menu. Click the red Restart button (bottom right), then click Create Database and choose “Resume Existing Session 1”, then click Launch BCS. This will start Bridgemate Control Software. You should see the results in Bridgemate Control Software:

You can also click on Round Monitor (top middle) to check you have all green boxes for all rounds and tables:

The results should read automatically in to EBUScore. If results are still missing in EBUScore then click “Read All Results” (near bottom right). This will re-read all results from Bridgemate Control Software. If you have made any score corrections in EBUScore these will be lost as results will be re-read from Bridgemate Control Software. This is why it is better to do score corrections directly in to the Bridgemate in case of this scenario.

Case B

If after starting Bridgemate Control Software it is showing no results (or some results are missing) then we need to recover the results from the Bridgemates. For this you will need the Bridgemates used for the session (and they need to have not been used subsequently). Close Bridgemate Control Software.

In EBUScore go to Bridgemate Scoring from the Event Menu. Click the red Restart button (bottom right), then click Create Database and choose “Start a new Session 1”, then click Launch BCS. This will start Bridgemate Control Software. Go to Backup Scores (bottom middle) and click the box for Accept manually re-sent backup scores from Bridgemate. Then take the first Bridgemate, press OK to wake it up. If the Bridgemate shows the initial screen there should be an option for setup by pressing the top left button. Enter the setup PIN which is always 749. Then press the button for info (top right) and then the button for resend (top right again) then press OK to resend the scores. If the Bridgemate is still in the session then choose TD Menu (top left button) and then Reset (top right) button and this will get you back to the initial screen. Repeat for each Bridgemate until all results are in Bridgemate Control Software. Results should read automatically in to EBUScore.

recovery.1702478777.txt.gz · Last modified: 2023/12/13 14:46 by jonathan